What began as a free voucher for tickets turned into this:
PLANNING THE TRIP:
* Called at night for tickets, got a call center in India and waited two hours on the phone.
* Call center couldn't get reservation right the first time. Said no flights available when the flights were opened all over the schedule on the web.
* Booked us on a 7am flight, and then told us that we needed to pick the airline tickets at O'Hare TWO HOURS before takeoff.
DATE OF FLIGHT
* Arrived at O'Hare and go to US AIRWAYS ticket booth. Tickets were not there.
* As we checked in more, the tickets were not EVEN BOOKED, despite confirmation numbers given by the India team.
* We waited for an hour before the agents were able to contact to clear things up.
* When we got our tickets, my wife and I noticed were were booked ON DIFFERENT PLANES on our connection flight!
* When we finally got it right, we burned through 2 hours waiting and so close to missing our plane that we needed special escort to get through security.
FLIGHT BACK
* We arrive at Springs airport: found out our flight was cancelled.
* The earliest flight was NEXT MORNING, told them we needed to get back for a funeral.
* They said they would drive us to DENVER - 60 miles away. We agreed.
* We arrive in Denver, only to find out the promise of FIRST CLASS TICKETS and a flight back was bogus. NO such reservation made.
* We wait two hours to be rescheduled, and were issued vouchers for a flight NEXT MORNING. The vouchers were to redeemed for food and hotel stay.
* We are driven over the FURTHEST hotel you can imagine. It's a hole...almost.
* We asked were the hotel dining area room would be and asked if we can order for meal in. Hotel doesn't have a place. They pointed to the street across a field near a dozen parked big rigs: that was the restaurant where we can redeem tickets.
* The restaurant is the worse food ever....a buffet place where everyone looked like they lost their dog.
SECOND FLIGHT BACK
* We got on our morning flight - it was delayed for an hour sitting on runway.
* In our flight, I requested to a elderly gentleman if I could switch seats so I could be with my wife: NO! was the answer.
FREE VOUCHER? We paid $600.00 total after all said and done.